COVID-19 information in place from 27 July 2020
Treatment Guidelines for Technicians and Clients
- If any Technician is living with, or has come into contact with anyone experiencing respiratory illness (raised temperature, persistent cough/cold) regardless of whether you think it is COVID-19 or not, you should not book any appointments and follow the Government self-isolation guidelines.
- It is important to minimise the risk of infection when Clients and Technicians are in close contact. The Government currently ask that social distancing guidelines (2m or 1m with risk mitigation where 2m is not viable, is acceptable) is maintained when in attendance at a Client’s home and applies to all other members present in the household.
- Technicians should adopt good handwashing techniques and increase handwashing in between appointments. In the absence of handwashing facilities, you must use hand sanitiser.
- Monada takes seriously the health and wellbeing of its Technicians and Clients and it is important that every measure is taken to ensure treatments can be carried out in the safest possible conditions.
- If you have any questions, please contact us on firstname.lastname@example.org
Booking the appointment
- The Technician should ensure spacing of appointments to allow for thorough sanitising of any re-usable equipment, such as scissors, combs etc before and after each appointment using your usual cleaning products. Where possible, use sterilised sealed packaged equipment.
- Client should confirm that they or anyone within their household have not had any symptoms of respiratory illness (raised temperature, persistent cough/cold) regardless of whether they think it is COVID-19 within the last 7 days. If they have experienced such symptoms, they should follow Government guidelines and the appointment should be re-scheduled.
- The Client should be asked to clean all necessary surfaces that the Technician is likely to come into contact with. The Client should confirm this has been done when the Technician arrives.
- These conversations can be made through Monada’s in-app chat system.
During the appointment
- On arrival, the Client should confirm that they or anyone within their household have not had any symptoms of respiratory illness (raised temperature, persistent cough/cold) regardless of whether they think it is COVID-19 within the last 7 days. If they have experienced such symptoms, they should follow Government guidelines and the appointment should be re-scheduled.
- The Client should wash their hands with hot water and soap when the Technician arrives.
- The Client should be asked to keep a window open to allow for the flow of fresh air.
- The Client should supply all towels needed for the treatment.
- Technicians should wash their hands for 20 seconds on arrival using hot water and soap. Where this is not possible use hand gel.
- A face covering should be worn, whether surgical mask or cloth, for the duration of the appointment, by both Technician and Client and should only be taken off when the face needs to be handled. Follow manufacturers guide for re-use or disposal. However, Monada recommend that all Technicians invest in a visor if possible.
- Technicians are advised to wear disposable gloves.
- Conversation should be kept to a minimum and Client and Technician should face away from each other when speaking.
After the appointment
- You should place any waste from the treatment into a sealed rubbish bag and request that the Client dispose of it safely.
- The Client should wash their hands thoroughly, as per Government guidelines and avoid touching any surfaces or objects until this is done.
- Client should wash any towels etc used during the appointment as soon as possible at 60°C or higher.
- Client should thoroughly cleanse any surfaces that the Technician may have come into contact with using their usual cleaning products.
These guidelines are advisory only. They do not constitute legal requirement and do not imply or incur any liability to Monada. Technicians should refer to Government guidelines which can be found on www.gov.uk/workingsafely.